FAQs

Frequently Asked Questions (FAQ)

Where do you ship from?

All orders are fulfilled and shipped from Georgia, USA.

How long does shipping take?

U.S. shipping typically takes 3–5 business days once your order has been fulfilled.
Delivery times may vary during holidays, drops, or carrier delays.

How long does fulfillment take?

Orders are processed in 1–3 business days before shipping.
During high-demand launches or restocks, fulfillment may take up to 5 business days.

Do you ship internationally?

WORLDWIDE SHIPPING🚚

What if my package is lost, delivered to the wrong address, or stolen?

Once an order is marked Delivered by the carrier, we are not responsible for lost or stolen packages.
Please contact the shipping carrier directly to file a claim.

Can I cancel or change my order?

Orders cannot be canceled or changed after they are placed.
Please verify your size, color, and address before checkout.

What is your return policy?

We accept returns only for unworn, unused items in original condition within 7 days of delivery.
Customers are responsible for return shipping.

What if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, email us within 72 hours of delivery and include:

Your order number
Clear photos of the issue
We will review and resolve your case as quickly as possible.

Do you accept exchanges?

Exchanges are available only if the size or style requested is in stock.
Customers must pay return shipping. The replacement will ship after we receive the original item.

What materials do you use?

Each product page includes details on fabric and construction.
We focus on durability, comfort, and everyday wear.

How do I wash my items?

To preserve quality:

Machine wash cold
Inside out
Do not bleach
Tumble dry low or air dry
This helps maintain the print, color, and fabric.

How do I contact customer support?

Email us at: herousbrand@gmail.com
Include your name, order number, and issue.

Are your items true to size?

Sizing details are listed on each product page.
For an oversized or relaxed fit, consider sizing up.